RETURN AND REFUND POLICY

You have 14 days after receiving your order to tell us that you wish to return it. Once you have notified us, you then have 14 days to send the item back.

To request a return, please email hello@bumbleandivy.co.uk with your order number and reason for returning the item. We’ll provide the return address and instructions on how to send it back.

Items returned without contacting us first may not be accepted.

ELIGIBILITY FOR RETURNS

You may inspect an item as you would in a shop. Returned items should be unused and, where possible, in their original packaging. You’ll also need your receipt or other proof of purchase.

We may reduce the amount refunded if an item has been used, damaged or handled more than was reasonably necessary to inspect it.

RETURN POSTAGE

Customers are responsible for return postage costs for change-of-mind returns. We recommend using a tracked postal service, as we cannot be responsible for returned items that are lost or damaged in transit.

If your item is faulty, damaged or incorrect, we will cover the return postage costs. Please contact us before returning the item so we can provide return instructions.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us as soon as possible if an item is faulty or damaged, or if you have received the wrong item.

Please email hello@bumbleandivy.co.uk with your order number and photographs showing the problem so we can assess it and put things right.

Nothing in this policy affects your statutory rights under UK consumer law.

EXCEPTIONS AND NON-RETURNABLE ITEMS

We cannot accept returns of gift cards.

Certain sealed products may not be eligible for return for health or hygiene reasons if the seal has been broken after delivery. This does not affect your rights if an item is faulty, damaged or incorrectly supplied.

Please contact us at hello@bumbleandivy.co.uk if you are unsure whether an item can be returned.

SALE ITEMS

Sale items may be returned under the same conditions as full-price items.

EXCHANGES

We do not offer direct exchanges. The quickest way to receive a different item is to return your original item and place a separate order for the replacement.

REFUNDS

We’ll notify you once we have received and inspected your return and confirm whether your refund has been approved.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever is earlier.

For eligible order cancellations, we will also refund the cost of our standard delivery option. Any additional amount paid for an enhanced or express delivery service will not normally be refunded.

Your bank or card provider may take additional time to process and display the refund.

If more than 14 days have passed since we approved your refund, please contact us at hello@bumbleandivy.co.uk.

ORDER CANCELLATIONS

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at hello@bumbleandivy.co.uk.

We’ll do our best to cancel it before dispatch, although this may not always be possible.

CONTACT US

For any questions about returns or refunds, please email:

hello@bumbleandivy.co.uk